Greenville Cares is a one-stop customer service center where citizens can get information about City programs, services and events; report an issue or submit a City service request. Live telephone assistance is available Monday through Friday from 8 a.m. to 5 p.m. by calling or texting 864-232-CARE (864-232-2273).
Visiting City Hall
City Hall is open to walk-in traffic from 8 a.m. to 4:45 p.m. Monday through Friday. Only visitors with pre-scheduled appointments will be permitted beyond the first floor between 4:45 p.m. and 5 p.m. Please register in the lobby.
Please note that this does not apply to after-hours public meetings.
On evenings or weekends, you can receive assistance for an immediate need by calling the police non-emergency number: 864-271-5333.
All service requests are assigned an ID number, routed to the appropriate departments and tracked through the City’s work management system. Some of the more common requests that Greenville Cares receives relate to issues such as street and sidewalk repairs; trash and recycling pickup; graffiti, speeding and streetlight outages.
Stormwater Runoff or Water Pollution
Please call the Water Pollution Reporting line at 864-467-4554 during normal business hours. You may leave a message after hours.